Our warranty is given on the understanding that Pacific Green manufactures handmade products. No two pieces are the same. Each piece is unique in appearance and cannot be replicated exactly. There will always be differences including trim colours, binding sizes and lashing styles. There will always be colour variations and different shapes and sizes. In difference lies beauty.
1. All structural frames are guaranteed for a minimum of 5 years. At any time within this period, Pacific Green will repair or replace at its option, any Palmwood or steel part of the frame which the company determines is defective material or workmanship, which is not a result of normal wear and tear, nor a natural characteristic of the material used. All other refurbishing or repairs will be done at minimum cost for the life of the structural guarantee. Whilst we take care only to purchase quality componentry, we do not guarantee leather, foam, or fabrics, which are all purchased from other suppliers.
2. Warranty only applies to the original purchaser, and requires presentation of original receipt. It does not apply to defects arising from normal wear and tear, corrosion, negligence, misuse, alterations, imprudence, accident or when the article has been repaired by anyone other than the original manufacturer.
3. The cost of transporting furniture to and from our factory or Central Distribution warehouse (for service or service under warranty) is the responsibility of the purchaser.
4. Should you require advice on any of our products please telephone your nearest distributor. A “House Call” can be made to discuss any problem but a service fee, in line with industry best practice, may be charged.
This guarantee shall only apply whilst the furniture is cleaned, cared for and maintained in good condition.